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  2. Complaints suitable for resolution by An Garda Síochána

Complaints suitable for resolution by An Garda Síochána

The PSCS Act provides for admitted complaints which are considered performance management, or service level type complaints to be referred back to An Garda Síochána for resolution. Fiosrú considers this to be a progressive mechanism that can lead to a satisfactory resolution to these complaint types. 

The determining factor in considering whether an admitted complaint is referred to An Garda Síochána for resolution is whether the complaint fits one or more of the approved list of categories of complaints suitable for resolution as specified by the Minister for Justice. The list of categories below, was approved by the Minister for Justice on 07 April 2025.

 

  • Discourtesy
  • Failure to respond to requests for contact and to provide updates, including but not limited to, requests by written correspondence, emails, in person and phone calls
  • Failure to provide updates in relation to court proceedings
  • No members available at the public desk of a Garda station or waiting a long time in a Garda station to be seen by a Garda member
  • Difficulties in having property returned
  • Difficulties in having procedural matters progressed, including, but not limited to, gun licence applications, requests for reports on road traffic collisions, SPSV Driver licence applications
  • Perceived ongoing failure to address public orders issues, including but not limited to, antisocial behaviour
  • Failure to identify as a Garda member in the exercise of their powers
  • Wrongful or unfair exercise of Garda powers and/or abuse of authority in exercising of Garda powers or influence
  • Failure to properly investigate matters including, but not limited to, assaults, criminal damage, fraud and non-fatal road traffic collisions
  • Wrongful or unfair application of the Adult Caution scheme or Garda Youth Diversion Programme
  • Failure to respond to incidents, depending on the seriousness of the incident and any harmful effect
  • Inaccuracy of information on garda systems/documentation
  • Failure to log incidents on Pulse
  • Failure to provide information required under the Victims of Crime Act 2017
  • Damage caused to property
  • Complaints that a Garda member was untidy in appearance while on duty or while not on duty, but wearing a uniform in a public place

The parking of Garda vehicles in non-emergency situations.

Once the admitted complaint is referred to An Garda Síochána for resolution, Fiosrú  no longer has any role, remit or jurisdiction in relation to how the complaint is subsequently handled.  It is solely a matter for An Garda Síochána, who then deal with the complaint in accordance with the relevant arrangements for handling complaints suitable for resolution by An Garda Síochána.  [ To be published in due course].

If your complaint is sent for resolution, we will give you further information on what you can expect next.